Refund Policy
At SEM Forge, we want you to be confident in choosing us as your Search Engine Marketing partner. This Refund Policy outlines the terms of our 7-Day Refund Guarantee.
1. 7-Day Refund Guarantee
If you are not satisfied with our services, you may request a full refund within 7 days of your initial purchase or the commencement of your service agreement, subject to the conditions below.
2. Eligibility for Refunds
To be eligible for a refund under this policy:
- The refund request must be made within 7 calendar days of the service start date or initial payment date
- The request must be submitted in writing to support@semforgeagency.online
- The account must not have breached our Terms of Service
3. What Is Not Covered
The following are not eligible for a refund under this guarantee:
- Third-party advertising spend — any budget already spent on ad platforms (e.g. Google Ads, Microsoft Advertising) on your behalf is non-refundable, as these funds are paid directly to the ad platform and cannot be recovered
- Requests made after the 7-day window has passed
- Services already fully delivered and accepted beyond the initial setup period
- Custom or bespoke work explicitly agreed as non-refundable at the time of purchase
- Renewal payments for ongoing/recurring services after the initial 7-day period has elapsed
4. How to Request a Refund
To request a refund, please contact us at:
Email: support@semforgeagency.online
Please include your name, company name, date of purchase, and reason for the refund request. We aim to acknowledge all refund requests within 2 business days.
5. Refund Processing
Once a refund request is approved:
- Refunds will be processed to the original payment method used
- Processing typically takes 5–10 business days, depending on your bank or payment provider
- You will receive a confirmation email once the refund has been issued
6. Cancellations After the Guarantee Period
If you wish to cancel your service after the 7-day guarantee period has passed, please refer to the cancellation terms in your service agreement. Cancellations after this period will not be eligible for a refund of fees already paid, though services will continue until the end of the current billing cycle unless otherwise agreed.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated ”Last updated” date.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
SEM Forge
111-113 Fore St, Exeter EX4 3JF, United Kingdom
Email: support@semforgeagency.online